Xfinity Mobile is using an old personal email although I’ve updated the preferred email on my Xfinity account profile

We recently switched back to Xfinity Mobile. We have been Xfinity customers for wifi and security all along. The Xfinity preferred email has been changed a while back. However, when we went back to Xfinity Mobile- all the order confirmations went to the old personal email. How do I get the Xfinity Mobile profile updated to reflect my Xfinity profile email?

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XfinityShawn

Official Employee

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2.4K Messages

3 months ago

user_qg64z9 Can you try using this link https://www.xfinity.com/support/articles/update-account-preferences and let us know if this works?

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user_qg64z9

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3 Messages

No, it did not work. It does not show the old email from years ago when we have Xfinity Mobile in the past. Only shows current info.

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18 days ago

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user_qg64z9

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3 Messages

Another issue now is our Xfinity Mobile autopay has not processed the past two months. I have to manually go in and make the payments, even though the card is good, has an available balance and is current. I guess we need to call Xfinity and try to determine why. The other Xfinity bill processes for autopay just fine on same card. It's only the Xfinity Mobile autopay that is a problem.

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18 days ago

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XfinityBenjaminM

Official Employee

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3K Messages

user_qg64z9 We'll be happy to help. When you have a moment, please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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16 days ago

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user_qg64z9

Xfinity Mobile is using an old personal email although I’ve updated the preferred email on my Xfinity account profile

XfinityShawn

user_qg64z9

user_qg64z9

XfinityBenjaminM

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