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user_qgqn76
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10/06/2026 11:43 PM

Xfinity Mobile Free Line Activation

I am an existing Xfinity Internet customer, and my account currently shows the “Claim your free line” offer for Xfinity Mobile.
I am an F-1 international student and do not have an SSN. I attempted to activate the line, but the activation process requires an SSN. I have seen previous responses in the Xfinity Community mentioning alternative account verification methods for customers without an SSN. Since the free-line offer is already attached to my account, could an Xfinity representative please review my account and determine whether manual or alternative identity verification is available for activating this promotional line?
I can provide my passport, F-1 visa, I-20, Xfinity account information, and payment information privately if needed.

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7 hours ago

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XfinitySeth

Official Employee

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1.6K Messages

1 day ago

Hey there user_qgqn76 👋 I hope your studies are going well, and we appreciate you finding the time to drop by our community for help! Even more than that we're psyched to hear you're wanting to join the Xfinity Mobile family with that free line offer, so we'd be happy to look into alternative verifications methods to get you in 👍

 

To get started, please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Support”.

 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

 

You can see how to send us a direct message here,

How to: Direct messaging within the forum | Xfinity Community Forum

 

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