Visitor
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3 Messages
Xfinity Mobile Fraudulent Billing
How can I stop Xfinity Mobile from repeatedly billing me for service I have never had? Tried the phone and chatbot. All have assured me that the error was corrected. Been at this for several months.
XfinityAmandaB
Official Employee
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2.2K Messages
2 years ago
@mbuckmaster4 Thank you so much for your post for help with this account you never set up! We have a special team that helps with accounts like this. If you check out this page here. https://www.xfinity.com/idtheftclaimform you can see the correct process to report this account and a Comcast representative will contact you within 2 business days of our receipt of the requested documentation. You can also check out our Customer Security Assurance teams home page here for more contact information to reach out to them directly. https://internetsecurity.xfinity.com/help/report-abuse
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akanderson
Visitor
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2 Messages
2 years ago
I am assuming you are meaning you are charged for things in your existing account that you did not order yourself If so I am in the same boat. I work in IT and I feel like there just needs to be someone that looks at these cases that has the correct permissions to do what needs to be done but there is no way to contact said person through regular phone numbers or chat.
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