Xfinity Mobile – Financial Hardship Payment Arrangement Request for Disconnected Line

Hello, my Xfinity Mobile line has been disconnected for nonpayment.

I've already tried the billing chat, but it keeps directing me to call. I'm requesting assistance in writing because I'm unable to handle this by telephone.

I'm experiencing financial hardship and want to arrange installment payments toward my outstanding balance.

Could a billing specialist manually review my account for an exception or alternative repayment arrangement? Please let me know whether service restoration is possible and what initial payment would be required.

Thank you.