Visitor
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1 Message
xfinity mobile / feel misled/ poor customer servie
Went to CA in '22 and received no roaming charges. Returned to CA in '24 and cambe back to over $2k in roaming charges. No agent could satisfactorily explain why feature was not automatically triggered to reduce/elminitate charges as it was before. Never same agent, had to explain issues several times, disconnected repeatedly. Basically, I was told that because I failed to pay $10 for automatic trigger, I now have to pay $2k + Very dissatisfied.
XfinityAmira
Official Employee
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4.4K Messages
8 days ago
Hello user_ivmhh7! Thanks for visiting our Xfinity Forum. We appreciate you taking the time to reach out to us regarding this Xfinity Mobile billing concern. I apologize for any frustration or inconvenience this has caused you. We would be more than happy to double-check your account to see if this could be further disputed. Please send us a Direct Message. Here are the detailed steps to direct message us:
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