1 Message
Xfinity mobile Executive Resolutions
Is it common practice for agents to hang up on customers while they are still talking? Also, do customers get treated differently if they have filed an FCC complaint? I was told by the agent that because I went over the heads of everybody else and filed an FCC complaint that this is the resolution I was getting and this was all I was going to get. If I apologize and stay in line will I get treated nicely by Xfinity again?
XfinityMarcos
Official Employee
•
1.8K Messages
26 days ago
Hey there user_6rwaza, we always want to treat everyone fairly and do our best to resolve their concerns as best as possible. You've come to the right place for help, and I'd love a chance to help turn things around. What was your initial concern with our Mobile services? Any background information will help to get us on the same page.
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