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Spiritual_Donkey_630
1st Topic

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2 Messages

Saturday, October 8th, 2022 2:44 PM

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Xfinity Mobile device order status

Device order delivery date was estimated over 3 weeks ago to be for 10/07/2022. Reached out to Xfinity Mobile by phone to say, hey, that date has come and gone yet haven’t gotten any communication - what’s the update? The rep told me that there’s no tracking information yet to provide. I said, okay, but what’s at least the new estimated delivery date (even if it’s not been dropped in the mail yet, I’m owed to be provided the next available date)? The rep couldn’t determine any more information & kept saying that the order had no updates. How disorganized are you?

Gonna be honest, this is unacceptable customer service. Considering that this is a $1,600+ phone purchase (iPhone 14 Pro Max 1TB), didn’t even get an automated message from Xfinity before (or even on) the delivery date acknowledging a delay. It required me reaching out to you, and even then the lack of basic information (i.e. new scheduled date) was inappropriate.

Please remedy this, can send a message now with pertinent account info. Thank you.

Question

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Updated 

3 years ago

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XfinityGabby

Official Employee

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1.5K Messages

3 years ago

Hello @Spiritual_Donkey_630, we appreciate you reaching out to our team via Forums. We certainly understand how important it is to be able to have details on the shipment of your phone. We do have our Xfinity Mobile experts that can assist with your request and look further into this for you. You can contact them through the following options:

 

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Spiritual_Donkey_630

Visitor

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2 Messages

@XfinityGabby​ already have! See above. That’s what I posted here. This was my last resort option not my first, trust me. How can you help me?

3 years ago

0

XfinityKei

Official Employee

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1.4K Messages

Thanks for letting us know you have already contacted our Mobile team for assistance. We do not have mobile account access through this platform. @Spiritual_Donkey_630  I am happy to help you get in contact with someone from our mobile team to help. 


Please send our team a direct message with your full name and full address so that we can assist you further. 

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 years ago

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