1 Message
Xfinity Mobile Device Credits
I’m in the same boat! Only I traded in 4 devices. 1 was finally credited on December 19th (trade in device was sent in October), 1 was returned to me with a false
claim that Find My iPhone was on, and the other 2 devices are still in limbo. I have called in a few times, but it is nearly impossible to get in contact with a real person and when you do, you spend hours on the phone without a resolution. So frustrating! If this cannot be resolved soon, I will be filing complaints with the FCC and BBB.
XfinitySara
Official Employee
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1.4K Messages
3 days ago
Hello, @user_ctx56i! Thank you for taking the time to visit our Xfinity Community Forum, and for sharing a comment with your similar concerns on this user's post. To expedite your request for additional assistance, we've turned your comment into its own post under your Forum username. Since Xfinity Mobile support is somewhat limited for our Digital Care Team via social media, we may ask that you reach directly out (by call or text) to our Xfinity Mobile Sales and Service team at 1-888-936-4968 for further assistance with your mobile device. You may also use our secure online chat where an Xfinity Mobile expert is available 24/7! I know you've called a few times, but have you used the text or chat feature yet? That team is wonderful to work with for mobile concerns since they're dedicated to Xfinity Mobile Sales & Service. Let us know if you have any trouble reaching them via text or chat, though, and we remain here to help facilitate communication if necessary!
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user_u7usoa
4 Messages
2 days ago
I'm having the same problem. I'm at a loss for what to do. I'm so unbelievably frustrated. I plan to file complaints as well.
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