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Tuesday, August 29th, 2023 12:18 AM

Closed

Xfinity Mobile data usage doesn't match iPhone Cellular data statistics

For the past two months my data usage stats on the Xfinity app/website say I'm using more than 16 GB of data but on my iPhone Cellular settings it shows 7.9 GB of data used. I reset the stats on August 4 the same day my new billing period started. I called Xfinity support but unfortunately the rep wasn't helpful. I also work from home so I am mostly on wifi. I've seen many posts similar to this on the community forums but there doesn't appear to be any solutions. Any ideas of what to do?

Official Employee

 • 

1.6K Messages

1 year ago

@hosstile 

Hello! We're not able to access your Xfinity Mobile account and data usage details here but our Xfinity Mobile Team are experts at what they do, and I know they can get this resolved for you. You can reach our Xfinity Mobile Team with a call, text message, or via chat:

 

SMS Text Message: 1 (888) 936-4968

Phone: 1 (888) 936-4968

Chat:  https://www.xfinity.com/xfinityassistant/?channel=xMobile

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