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19 Messages
Xfinity Mobile Continuing to Charge on Canceled Account and Charging Me for a Phone that Was Never Delivered
This has been going on for a month. I purchased a phone online from Xfinity Mobile. The phone never arrived. Instead of replacing the phone they harassed me into making a police report for a "stolen" phone, even though I spoke with FedEx who told me only Xfinity Mobile can create a lost package claim and that they do not require a police report. FedEx also told me that they did not deliver the phone to my address, but to a UPS store. I went to the UPS store and they never received the phone. Xfinity Mobile refuses to supply me with any proof the phone was delivered to my home or the signature that signed for it. All I see is that someone named Alex signed for it. No last name. I don't know anyone named Alex. After arguing about filing the police report on an item never in my possession, and because I just moved to a huge city from a small town and have never heard of such a practice, and because in my city, Philadelphia, you can not file an online report, I finally was able to make the report over the phone. I supplied Xfinity Mobile with the Police Report number and the precinct number, but I was not given an electronic copy of the report because I was unable to file it electronically. Now Xfinity wants a digital file of the report but I have no way of obtaining one. To get a report I would need to fill out a form, print it out, send it to the police with a money order for 25 dollars and two self-addressed, stamped envelopes, and then wait up to 3 months for a copy. As I mentioned I just started a new job in a new city. I am a librarian at a University and it is the start of fall quarter, students are just arriving back to campus and I am swamped. Additionally, I had no furniture for a month because my movers scammed me and stole over $2000 of property and overcharges, and the ceiling in my new apartment leaks every time it rains. The amount of stress I am under is untenable. Xfinity Mobile is being completely unreasonable, it is their legal responsibility to put in the lost package claim. They refuse to do it and are trying to scam me out of over a thousand dollars as they are now charging me for two phones, neither of which I got, only one of which I ordered, and continue to charge me for an account I closed on 9/23/22 when I also ported my number to Google Voice. I keep getting threatening emails and the "executive resolutions" team are just a bunch of bullies. What I think is happening is that they are trying to make me pay for a phone I never received (two now) and claim insurance on the lost package. I have gone through the BBB and the FCC and they refuse to accept all the evidence I have presented including the police report number, the UPS Store location, and a new situation I discovered, which is that FedEx has been delivering my packages to a building around the corner. I never got this phone and I don't have anymore time for this. No one will be reasonable and I am sick with anxiety because of the movers, the move, starting a new job, and having an apartment that leaks every time it rains. I can't handle anymore and I just want them to leave me alone. Close the accounts as I asked and put in the report with FedEx which is their responsibility. I can not do any more for them and they are causing me to become ill because of the impact of all the stressors they are contributing to. Here is just a minute sampling of the evidence I have collected over the past month. The loss of hours and hours of my life, I will never get back. This company should be dismantled.
dhall01040
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1 Message
2 years ago
Hey I'm having the exact same issue right now as well.
Only differnce is that it was confirmed that xfinity have the phone in their posession.
Not only confirmed by a customer service rep but confirme by fedex by phone and I have PDF showing proof of return to shipper.
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