1 Message
Xfinity Mobile Concern
My experience with Xfinity Mobile has been nothing short of infuriating. During Black Friday, I was informed of a promotion they were offering to their internet service customers. The deal was supposed to include a discounted price for one phone line and a second line "free" of charge, all for approximately $55 a month. I decided to take advantage of this offer and switched from a provider that both my husband and I were perfectly happy with. Big mistake.
The first bill I received from Xfinity Mobile was exorbitantly high—nothing close to what was promised. When I called to inquire, I was told that the promotion "never existed." After spending an exhausting six hours on the phone and being bounced between five different representatives, it was eventually confirmed that the promotion did, in fact, exist at the time I signed up. They adjusted my bill, which I thought had resolved the issue.
Unfortunately, the nightmare didn’t end there. Just a month later, I received yet another outrageous bill, this time three times the amount of the adjusted rate. Once again, I found myself on the phone with customer service, this time spending over an hour trying to address the problem. To my disbelief, they again claimed the promotion did not exist.
The complete lack of communication within the company, the negligence, and the unapologetic incompetence are beyond disgusting. I wouldn’t recommend Xfinity Mobile’s services to my worst enemy. As soon as I’m off the phone, I’m switching back to my previous provider, Metro, where my husband and I never had issues like this.
Xfinity Mobile’s business practices are deceptive, unprofessional, and outright frustrating. If you're considering their services—don’t. Learn from my mistake and save yourself the headache.
XfinitySara
Official Employee
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1.9K Messages
4 months ago
Hello, @user_ubswdx! Thank you for taking the time to visit our Xfinity Community Forum with your Xfinity Mobile concerns. I'm sorry to hear about the trouble you've had, and I'd love to see what our Digital Care Team can do to help! We're great to work with because we'll do whatever we can to review and resolve issues quickly, even when that simply means facilitating communication with another team. I've turned your comment on this post into your own post so that we can make sure to properly address your concerns today.
While our team can help with a wide variety of concerns, due to account security, our options with Xfinity Mobile accounts are somewhat limited. For some Xfinity Mobile related questions, we ask that you contact Xfinity Mobile by calling or texting 1 (888) 936-4968 or reaching out to our secure online chat. If you have already reached out to Xfinity Mobile regarding your concerns, and it sounds like you have, and they are still unresolved - our team can help facilitate communication with the appropriate team. Please send us a direct message to get started!
To send a direct message:
To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!
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user_wwmgik
Visitor
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1 Message
14 days ago
They have told me the same about some promotions. They "never existed".....
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user_cb9rg0
Visitor
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4 Messages
4 days ago
Hey I've had a similar issue. I signed up for Mobile service and was told my monthly bill would be $55 which includes a new iPad and two mobile lines (one for my phone and one for the iPad). I got a bill for $155 which says that I have 3 iPads?? I went to return the one iPad the same day I received it in the mail and they wouldn't let me. They're charging me for 4 activation fees plus 4 mobile lines. I have been on the phone with them for two months and they won't help me. They also upgraded me to a Premium plan without asking me, and they won't let me unenroll from autopay. I had to call my bank and have them cancel my card. I have reported them to the BBB and FCC and disputed the $108 deposit for the iPad with my bank.
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user_wjl65l
Visitor
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3 Messages
3 days ago
I had this experience with the Xfinity Mobile free phone line for a year. I've learned my lesson and will never purchase another service or device from Xfinity. They are 100% deceptive. Xfinity deserves to have no customers. Still waiting for my billing issue to be resolved too.
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