Visitor
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2 Messages
Xfinity mobile charging an account that I don’t have.
Xfinity mobile is charging me for an account that I don’t have. I have been charged $105 per month for an account that shouldn’t exist. I can’t get a hold of anyone at xfinity mobile and when I do they say they will help but I never hear back from them. These charges are ion a credit card and I’m paying interest on all four charges still!!!!! I need reimbursement plus damages from the interest charges. I also want the sales rep fired! I will reach out to executives on LinkedIn starting Tuesday if I don’t hear from anyone. And I will also cancel my cable internet with xfinity and end my relationship with Comcast forever!!! Btw this message was created on my iPhone on t-mobile, using a number I’m supposedly paying xfinity for. So messed up!
ReyF
Contributor
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20 Messages
2 years ago
For these kind of problems I would advise going directly to an Xfinity Mobile store. Normally once you port a number the account is deactivated but if you have any device payments due you will get a lump sum bill to cover the costs and once paid you can request to have the device(s) unlocked.
If you cannot resolve anything at the local store I suggest you file a report with the FTC and not rely on LinkIn since thats just a social media platform in disguise.
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CCKimberly1
Official Employee
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842 Messages
2 years ago
I appreciate you taking time out of your day, @user_727cef ,and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform. Have you tried calling or texting 1 (888) 936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?
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