Xfinity Mobile Charge

I am going through a similar situation only it is through Xfinity Mobile, where I’m being charged when I no longer have the service since March 2025 and money I was charged I was told by multiple representatives I would be reimbursed and that I didn’t owe a balance and that I would no longer be charged. I couldn’t delete or stop my debit auto pay, so when debit card info was taken off I was still being charged. Many representatives told me they would place a ticket and the account would be looked over in a timely manner, there was no resolution. I even was told I had multiple accounts and they would be consolidate them to one and I would be reimbursed back. Fast forward it is 12/18/25, I keep getting emails now from a collector CA Debt Collector Lic. #10316-99 stating  I need to pay balance to keep account active. I lost count by the 10th call on “canceling my account “. I don’t understand why this keeps on happening when calls are recorded stating I don’t owe balance. When I ask to speak to supervisor I get told representatives basically do the same as their supervisors. For November my account didn’t show payment was taken out, but I now have email saying payment will be automatically taken out on 1/2/26 from my debit card. This has been very frustrating and disappointing because I have had to call my bank numerous times as well to place a claim for reimbursement.