Xfinity Mobile Cancellation

I had cancelled my Xfinity Mobile plan about a month ago via online chat but was still charged. I have saved chat transcripts saying I wouldn't be charged. I had contacted online chat about the issue about two days ago and they said it would be resolved and receive an email by end of day yesterday, but received nothing. If someone could let me know what to do that would be great.

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XfinityThomasA

Official Employee

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3.1K Messages

7 hours ago

Hello. user_i56vwr. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future, we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message. This is just a heads-up for next time, and I look forward to helping out here. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

- XfinityThomasA

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user_i56vwr

Xfinity Mobile Cancellation

XfinityThomasA

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