Visitor
•
1 Message
xfinity mobile billing
My previous xfinity promotion plan includes internet $35/month + one free mobile line. That promotion plan ended on 12/24/2025. I ended that plan before that promotion expired, and transferred out my mobile service on 12/22. I found my mobile account has an upcoming bill $44.09 for the cycle 11/25/2025-12/24/2025 due on 1/14/2026. During this cycle, the mobile service should be free. I contacted a mobile agent and she said there was nothing at their end. How can I remove that bill? I probably will transfer back to xfinity mobile later, and so I do not want that bill will be added on my future lines. Thanks.
XfinityJohnG
Official Employee
•
2.4K Messages
2 days ago
Thank you for reaching out to our team. I will be happy to take a look at any billing question or issue from here. Can you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
0
0