Xfinity Mobile billing statement PDFs missing, again

Yes, I know this a community forum, but am hoping one of the "experts" will weigh in.

This seems to be an ongoing issue with Xfinity Mobile. For a while, Xfinity Mobile billing statements could be downloaded as PDFs from a web browser. Now that functionality has disappeared, again.

Have reached out through chat to a customer support agent each month for the past several months, and while they have the ability to email the PDF, it is a painful experience because of the upselling that Xfinity is apparently telling customer service to do and the length of time to get through what should be a simple request. Yes, the PDFs are back in the mobile app, but there is no way to save or download them. I contacted the chat agent last Thursday, and they said I should receive the PDF in 24 hours. It is now almost a week later, and I have not received the PDF (and it's not in the spam folder either).

So... 1) When will the billing statements be available as PDFs and downloadable from a browser (the regular Xfinity statements don't have this issue btw), and 2) in the interim, how does one get a copy of the latest billing statement PDF without spending 20 - 25 minutes in chat for what should be a simple, straightforward request?