Xfinity Mobile Bill for an Unactivated, Complimentary Service

When I was signing up for my Xfinity internet connection, was informed that my internet plan included a 12-month complimentary phone service. However, since I did not need an additional line, I chose not to activate or use this service. Despite that, Xfinity activated the phone service without my consent and continued charging me for this complimentary service. 

I reached out to Customer Care on October 29, 2025, and I was told that the service has been cancelled and I will be refunded the full billed amount. However, I received an email from Xfinity on 11/09/2025 with a new bill.

I reached out to the customer service, and they refused to provide any help. I talked to Saul (8C57), and he said it is my fault for not checking my bank account, and he can not offer me any help, and suggested to take the loss.

This seems unfair of Xfinity not to value the customers and charge them for a service that they never signed up for.

I am seeking a proper resolution for this.

Thank you for your attention to this matter.