Visitor
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3 Messages
Xfinity Mobile Bait and Switch Promo
I moved my T-Mobile lines to Xfinity on the basis that I will receive $300 gift card for each lines. The Xfinity agent I spoke to on 11/19 was Jayde with ID# 10239469 and she processed the order and clearly said I will receive a total of $600 for both lines. I called just a week later on 11/24 to activate both lines and the agent I spoke told me I was lied to and was to only expect $100 per line for a total of $200. This is a clear case of bait and switch, and complete lack of integrity on Xfinity. Suffice to say that I will be cancelling the lines and going back to T-Mobile even if I have to pay more each month. Misleading and defrauding customers is no way to do business.
user_89428e
Visitor
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1 Message
2 years ago
This has apparently just happened to us, too. The Xfinity agent I spoke to on 1/10 was Marlene with ID# 23574. She promised $100 per line to bring your own phone and $200 per line for switching from T-Mobile. She also promised $500 for being an internet customer. When I called today, the agent said that she could only confirm $100 per line after 4 months. She also told me that she did not have an ID # and had no way to transfer my call to Marlene. Did she make all of this up just to make a sale?
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blueman-2
Contributor
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44 Messages
2 years ago
I think @DaveO3 is correct. The issue is the complexity of the Xfinity promos and the lack of training and tools for their employees. I am pretty good at reading contracts, but it still is a challenge for me to understand which promos I qualify for with Xfinity. But while I do not believe any Xfinity employee is trying to trick any of us, the end result for customers is often the same.
I will give credit to Xfinity for following through on all 11 of the promos I qualified for when I switched from Verizon. It was a confusing process and it seemed like some of the promos never showed up on the tracker and/or randomly disappeared. Bu in the end, Xfinity made good on all of them.
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