Xfinity mobile App not working

Hello, @stcynthia thank you for reaching out over Xfinity Forums. Sorry to hear of the issues trying to get the device pin, and not being able to do that over the Xfinity App or when reaching out. Did you happen to see if the information was able to be accessed signing in to your Xfinity Mobile account online:

If you need to unlock your Xfinity Mobile phone so it can be used with another carrier, learn more.

 

When you contact your new phone carrier to transfer your number, they'll ask for an Xfinity Mobile security PIN. You may also hear this referred to as a “transfer” or “port out” PIN.

 

Here's how to request your security PIN:

1. Sign in to your Xfinity Mobile account and go to the Devices tab.
2. Select the device associated with the phone number you want to transfer to a new carrier.
3. Scroll down the page to transfer your number, cancel this line.
4. Select Learn More.

Select an active line, so we can send you a text message with your security PIN.

 

The same security PIN can be used to transfer any phone number on your Xfinity Mobile account. It will expire in 24 hours.

 

Once you tell your new carrier you're transferring a number from Xfinity Mobile, you don't have to call us to cancel. When activation with your new carrier is completed, we’ll automatically cancel your Xfinity Mobile service for that line.

Hi,

I think you missed my original problem, your app was broken and I could not obtain a pin to transfer my service.  I put in multiple tix, but it wasn't fixed until May 5th.  So I am now  requesting for my xfinity mobile service to be credited for April 13-May 12th.  I've already ported away from you, but will need to be credited for all the days your app was broken and I wasn't permitted to port my number away from you.

I've spoke with customer service today and now all of sudden, they can't find any of the notes of my many many phone calls and will only give me a $30 courtesy credit and oppose to crediting me for the entire month I was unable to port my number away from you.  I've got the names and details of everyone I've talked to that told me I would be credited for the entire time your app was broken.    I've already spent over 8 hours on the phone, chats, etc... trying to get this resolved and now trying to get my account credited.   I can't spend another 3 hours on the phone with xfinity trying to get you to do as you agreed to do.  Can you please escalate this situation to someone who can just resolve this issue?  Thanks!