Xfinity mobile App not working

Hello, @stcynthia thank you for reaching out over Xfinity Forums. Sorry to hear of the issues trying to get the device pin, and not being able to do that over the Xfinity App or when reaching out. Did you happen to see if the information was able to be accessed signing in to your Xfinity Mobile account online:

If you need to unlock your Xfinity Mobile phone so it can be used with another carrier, learn more.

 

When you contact your new phone carrier to transfer your number, they'll ask for an Xfinity Mobile security PIN. You may also hear this referred to as a “transfer” or “port out” PIN.

 

Here's how to request your security PIN:

1. Sign in to your Xfinity Mobile account and go to the Devices tab.
2. Select the device associated with the phone number you want to transfer to a new carrier.
3. Scroll down the page to transfer your number, cancel this line.
4. Select Learn More.

Select an active line, so we can send you a text message with your security PIN.

 

The same security PIN can be used to transfer any phone number on your Xfinity Mobile account. It will expire in 24 hours.

 

Once you tell your new carrier you're transferring a number from Xfinity Mobile, you don't have to call us to cancel. When activation with your new carrier is completed, we’ll automatically cancel your Xfinity Mobile service for that line.