Visitor
•
9 Messages
Xfinity Mobile Account/Billing Page does not Recognize me as Primary Account Holder
Hello,
Recently ordered Xfinity Mobile service but I can't access the account/billing webpage. I successfully login but the page asks me whether I am the primary account holder (which I am). How can I access my account?
Accepted Solution
sturgman1
Visitor
•
9 Messages
3 years ago
I was able to fix this by removing an old non-default linked account from my ID.
0
0
blueman-2
Contributor
•
44 Messages
3 years ago
I had to log in using my comcast email address to solve this, but not sure why. Somehow when signing up for Xfinity mobile I had also used a different username.
1
0