1 Message
XFINITY MOBILE ACCOUNT WOES
I have had to order the Xfinity mobile services online via the Xfinity support chat as Xfinity has my address wrong. I explained to the agent that they have the WRONG NAME/ADDRESS on my account when I log in. They said no problem. Upon checking out they asked for me to review the order in which I could not see as it kept giving me the error code of UI_ERROR_9999. The agent ended up sending it to the address listed on the Xfinity mobile account even though I expressed it was wrong. They said to reach out the fedex to rectify the shipping address but that does not seem right. I ned help!!! Need someone to adjust the shipping address of the order. Also while we were chatting the deal I was trying to get expired which is also messed up if I am in the middle of securing it with a LIVE AGENT how does it expire???? So blow after blow for this one.
XfinityThomasC
Official Employee
•
2K Messages
1 year ago
Hello, @nicolie_olie_oh Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future, we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.”
We thank you for reaching out for help with Xfinity Mobile service, via our Xfinity Forums. To receive customer support, you'll want to reach out to our exceptional team of Mobile experts. Support information can be found here: https://www.xfinity.com/mobile/support/article/what-type-of-support-does-xfinity-mobile-offer#:%7E:text=Text%20an%20Xfinity%20Mobile%20Specialist
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