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leogman
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Visitor

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3 Messages

Friday, June 18th, 2021 5:59 PM

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Xfinity Mobile Account Access

For a month now, cannot access my Xfinity mobile account, data info, or billing. Spent over an hour on phone with customer service who promised me I'd receive an email telling me all was fixed within 24 hours....I'm still waiting. Can't access any information on my mobile account. What gives? Maybe time to switch to Verizon or TMobile?

Question

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Updated 

4 years ago

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XfinityBenB

Official Employee

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39 Messages

4 years ago

Thank you for reaching out! I do have to apologize though; due to account security reasons we cannot help with this issue over social media. For assistance with this matter, please give us a call at 1 (888) 936-4968 or chat online at https://comca.st/3cTeAWw and one of our experts will be happy to look into this for you! 

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leogman

Visitor

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3 Messages

4 years ago

Xfinity support was no assistance when I contacted them for over an hour. Have started looking for other mobile carriers. 

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XfinityBenB

Official Employee

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39 Messages

I do apologize that you were unable to receive support from them, if you would like send us a private message with your account information and I can have a member of our mobile staff reach out to you directly. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

leogman

Visitor

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3 Messages

Please do. Thank you. 

4 years ago

0

XfinityBenB

Official Employee

 • 

39 Messages

To send us a private message just follow the steps below

• Click "Sign In" if necessary

• Click the "Peer to peer chat" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

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