Xfinity makes contracts under one set of prices, then switches mid-contract to a hugely higher pricing. Is that legal?

I agreed to buy Xfinity internet for $39 and the senior mobile phone for $15 (formerly a mint magic customer at $15). In the last two months, Xfinity has

1. Increased internet by an additional 50%. I could not justify this so dropped the internet. At the time, I was told my phone would increase by $10.

2. Yesterday, Xfinity charged 267% of my contract cost, not $10. Previously $15, now $43 was charged on my Credit card.

I tried to talk to people by phone, but gave up and went into the store to find out how to return the phone. I was told I couldn't.

Is it legal to change the contract part way through the life of the contract?

Responses

DaveO3

Problem Solver

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772 Messages

3 years ago

1.) When you signed up for internet you agreed for a certain price for a certain time period. If your agreement was for 12 months then your price probably went up after 12 months. At that time you could or should have logged into your account and would have probably been offered a choice of new rates for 24 months, 12 months, or no contract. You should have clicked on Change Plan to see the current available offers, probably one for $50/mo.

2.) You should not have cancelled your internet plan because if you don’t have internet or tv, XM then charges you either $20/mo or $25/mo for each line.

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user_db420a

Visitor

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2 Messages

3 years ago

I called them and was told it was an additional 50%, period. No other offers. I need to find out where to return the phone, as I did not sign up for the most expensive senior phone available.

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XfinityRay

Official Employee

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2.7K Messages

Hello, @user_db420a. Thank you for reaching out about the cost for your services. My parents are retired and on a fixed income. I completely understand how any increases can be stressful and not workable to your budget. I can help with the Xfinity internet side of things and see if there is a plan that would work well. That would take away the line access fee for Xfinity Mobile as @DaveO3 stated. We can also look into the Affordable Connectivity Program where you can get up to $30 per month off your internet bill.

For the Xfinity Mobile portion, we would need you to reach out to that team directly for further help. Let's go over things on my end first, and then you can decide what you want to do from there.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
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• Click the "Direct Message” icon (upper right corner of this page)
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• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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3 years ago

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user_db420a

Xfinity makes contracts under one set of prices, then switches mid-contract to a hugely higher pricing. Is that legal?

DaveO3

user_db420a

XfinityRay

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