Visitor
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2 Messages
Xfinity lost shipment
Hi,
I ordered a phone with a new plan 3 weeks ago. The shipment was posted as delivered but I never received it and FED ex concluded that it was lost during shipment. I have filed a police case as recommended by Xfinity and submitted the report to the XFINITY shipment claims department via email as requested. It's been 2 weeks since and I have not received any update whatsoever. The customer care agents have no clue whatsoever. I have spent 20+hours over the phone and chatting and each time I keep on hearing a new time(ranging from "you will receive the new device within 24 hours as it is shipped to 48 hours to 72 hours."). I have documented evidence of customer agents lying 7 times over the past two weeks.
At this point, it is plain out annoying and frustrating that I have to figure it out with FED ex, police, and Xfinity customer agents for 3 weeks and spend 20+hours with zero resolution meanwhile Xfinity had the audacity to start charging me the monthly bills.
Imagine going through this for a phone that I have not even received yet. Imagine expecting customers to do all the leg work for your failure in the delivery process. What am I supposed to do next Xfinity- Help out with your issues in your factories and production as well.? It is crazy how a company of this size can believe they can get away with such horrible, sketchy and borderline unethical practices.
user_a82f51
Visitor
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2 Messages
3 years ago
Little Update- So I finally was able to get a cell phone after I REORDERED and PAID AGAIN for a new one. They have refunded me after 25days for the initial lost shipment after filing official complaints through BBB. But it's day 8 of me struggling again with their customer service trying to port in my number from the previous carrier.
Xfinity mobile is not ready to be in the cell service game. Their solution to everything is to wait 24 to 48 hours. When it still doesn't work all you need to do is wait for another 24 to 48 hours before it doesn't work again! Unbelievable incompetence on their part.
The Xfinity mobile customer service is a joke with no accountability for the lies they say to customers. It sounds like it's an outsourced service that has no follow-up/feedback or accountability and the agents are well aware that they can lie and get away with no consequences. So all they will do is lie and say it will be solved in the next 24-48 hours and get you off the phone/chat. I have documented evidence of 15+ agents lying that my problems will be resolved in 24 hours and here's Day 31 of my struggles and pain for believing in Xfinity and being charged for the first month of "service" without an active phone line.No clue when will I have an active line or will I ever get one. Ridiculous that they are allowed to do business at US grounds.
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