2 Messages
Xfinity lost my trade in.
I switched to Xfinity Mobile because I thought I could save some money. Traded in 3 iPhones to get 3 new iPhone 16s with $1000 credits. I sent the one phone on October 20, 2024, over a month ago, and it's still saying that it's moving. Even though it's been in Lewisville, Texas, where the address was shipped to.
I contact support and they tell me I will get credits when they receive the phone. At this point I don't know how that'll ever happen. They give me a number for Assurant and I can't talk to anyone because it doesn't recognize my number as an insurance claim.
So here I am saving no money and not getting credits when I used their label to send back the phone. Not to mention I tried to trade it in at the store and they told me I had to use the label.
So as of now, I am regretting switching from T-Mobile.
XfinityJamesC
Official Employee
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1.8K Messages
8 days ago
Greetings, @Akuhns! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your trade-in, and I want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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Akuhns
2 Messages
1 day ago
Xfinity support team contacted me after this post and was able to get a resolution. I am happy to say that I will now be receiving my credits. Thank you Xfinity support team
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user_HAS123
2 Messages
13 hours ago
I am having the same issue with trade in. I traded in two phones that were received on October 6, one phone was credited and the other is not. I have been contacting support and my agent at the xfinity store and they have opened multiple tickets and still no resolution, This is unbelievable!!!! I need this resolved ASAP. I have seen multiple posts with the same issue on different threads, looks like a systematic issue. Not what I expected after being an Xfinity customers for a very long time.
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