Visitor
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2 Messages
Xfinity lost my trade in!!!!!!!!!!!!!
I have wasted more time on the phone trying to get a $600 trade for my S22 and have gotten different stories 3 times. Today I received an email stating that my trade in was cancels and I will not receive my credit. I having the USPS tracking showing it was received by Assurant 8/2. This is unacceptable and I can't afford this. How can I get this resolved.
XfinityEricB
Official Employee
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2.1K Messages
7 months ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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