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crumrine99
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Monday, November 10th, 2025 5:56 PM

Xfinity Lies

I was lied to by Xfinity Mobile and I am ready to file a complaint with the FCC.  I switched a phone to Xfinity from Verizon; I was told the Verizon device promotion would be paid off up to $500.00 by Xfinity.  Now it has been 2 months and nothing has been sent to Verizon.   I have spent hours on the phone and live chats and everyone I talk to tells me something different.  Today I was told I have to pay of Verizon and then I get a $500 gift card from Xfinity!!  Seriously??  What kind of promotion is that?!  I never would have signed up for that!!  I asked to speak to a supervisor and I was told that I'm not the account holder my husband is.   I'm an authorized user and have been for 20+ years!!  I transferred the phone to Xfinity without my husband so why do I need him to speak to a supervisor.  Absoulutly been treated terribly and feel badly for anyone that falls for these predatory tactics.

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18 hours ago

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user_6wko7a

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2 days ago

A class action lawsuit should be filed. The FCC and CFPB has to be aware. 

Unfortunately a class action will only suit the attorney and Xfinity. The consumer will probably end up with a $5 credit. 

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XfinityGabriel

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2.8K Messages

18 hours ago

 

crumrine99, Hi there! Thanks for taking the time out of your day to reach out. I can understand the importance of receiving what was promised as a consumer myself. This is definitely now how we want you to feel. We will surely miss your business. Over social media, we are a dedicated team of experts who specialize in resolving mobile promotion concerns such as this. Previously, we offered an Xfinity mobile promotion that has now expired, where you could get up to $500 per line (up to 5 lines) via a virtual prepaid Mastercard to help pay off the outstanding balance on your current device payment plan with your carrier. Here is a link to more details here. If you feel that there was an error, we will be happy to rectify this. To research this further, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.

 

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