U

Visitor

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2 Messages

Sunday, August 14th, 2022 2:40 PM

Closed

Xfinity lied

I had straight talk prior to having Xfinity mobile. I was paying 35 bucks a month for unlimited service. Xfinity mobile called me and told that they would give me a deal unlimited for $30 a month. So I’m thinking I got a great deal they gave me a new phone and iPhone SE. And I also wanted to bring my girlfriends phone on the contract. Which is an iPhone 12. I looked up on the website it said the phone was not compatible. But when I talk to the salesman he said 100% the phone is compatible and that the Xfinity mobile website is not always correct. So I signed up and they sent me and iPhone se which took 3 days to activate with maybe 10 hours or more on the phone with them.   Then when I received the Sim card for the iPhone 12 that I brought on that they said was compatible the Sim card didn’t work. I went back-and-forth with the old carrier and Xfinity mobile and they kept saying it was a they kept saying it was T-Mobile and T-Mobile is telling me that it’s Xfinity. Turns out the phone is not compatible and Xfinity mobile lied to me to get me to sign up. Now they don’t want to do nothing to help me even though they lied to me. They lied to me that the iPhone 12 is compatible with Xfinity mobile. Then when they sent me a new Sim card because they said the old Sim card was bad they gave me a fake FedEx number just to shut me up. I talked to probably maybe 20 people in the advanced department for the iPhone 12. Every single person hung up on me because they didn’t want to deal with the issue or didn’t know how to deal with the issue. But at the end of the day Xfinity mobile lied to me to get me to sign up for your service. And now they don’t want to credit me they don’t wanna do anything to accommodate me for their lies. They also lied to me about credits that I was supposed to receive. I wasn’t supposed to make a payment until October because of all the mess ups that they had. And We are in August right now. If anyone at Xfinity Mobile wants to contact me to make this right my email address is [Edited: "Personal Information"].

Official Employee

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842 Messages

3 years ago

Thank you for reaching out to us on our Xfinity Forum, @user_8420de

I appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform. Have you tried calling or texting 1 (888) 936-4968, or reached out to our secure online chat at https://comca.st/3QrlxzC where an Xfinity Mobile expert is available 24/7?

Visitor

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2 Messages

@XfinityKimberlyB​ 

I’ve talked to about 20 people for over 20 hours.   Nobody wants to make this right.  I mean I’m pretty sure it’s illegal to lie to a customer to get them to sign up.   Honestly for all the trouble they have caused Xfinity should give me the iPhone se and let me out of the contract since they lied to me to get me to sign up.  Then I would take this iPhone se to straight talk who has amazing customer service with NO hidden fees. Also this whole situation got my anxiety and PTSD jump started. Can you have someone contact me?   My email is   

Official Employee

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842 Messages

I can absolutely understand the frustrations you must be feeling and for that I do apologize, @user_8420de

As you have reached out to our corporate headquarters Digital Care Team, we do try to keep all our conversations right here so that both you and Comcast can review them at any time. Have you tried both a phone call and chat? 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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13 Messages

3 years ago

My husband and I switched to them as well. He has an iPhone X, and I have an iPhone 12 Pro Max; my phone also did not work. After spending 22 hours on the phone, including the store, speaking to over 20 people. I finally received a port out pin today to switch to a different carrier. Their tech support people are not technicians; they read off of scripts, do not understand their system, and are clueless; they hang up. They know they can't help because they weren't trained well. 
Good Luck with your issue. I also experienced them hanging up on me multiple times; even my internet started to flicker when I was on the chat with them. Ensure your account is canceled and they don't send you to a collection. They don't deserve to gain more customers, but this madness needs to be made public, so there is an end to the thousands of customer abuses this company has caused.

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