1 Message
Xfinity international pass activation and deactivation
Recently I had traveled to india where I was stayed there for two and half month. Suddenly I got a my phone bill charge as 272$. Quickly, I got to connected with online support , then they informed that I was being activated with the international pass service which I was not aware or being activated by me.
He mentioned that he will provide the 200$ credit back but i haven't received the credit as he promised. And he manually need to stop the international pass service, where I can't do it in online page or app. It's still weired.
I was being scammed without knowing that I was being scammed in the service..
Atleast they should have informed about the international service was being activated in the mail or msg which helps me to fix it at the first place. But they haven't done that..
I have to reconnect with other agent again after week to check on the 200$ credit , but he informed that first agent provided false information where they can't provide the credit back. Since he promised already as the courtesy they will provide the 30$ credit and informed to talk with other agent again after few weeks.
When I connect with other agent he informed that we don't provide the credit since it was activated by you. But i haven't done that.
I was being helpless. Please some one help me on this.
XfinityJamesC
Official Employee
•
1.8K Messages
4 days ago
Greetings, @user_ffwa4x! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having difficulty with this International Travel Pass issue, and I want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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