Visitor
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10 Messages
Xfinity identity verification problem for device purchase
On 10/12/23, I purchased two phones off of the xfinity website. An iPhone 15 and iPhone 15 pro max. I went through the identify verification for the iPhone 15 and it has shipped. I went through the sane process for the pro max and xfinity stated they could not verify my identity! In addition , the cancelled my order and cancelled my $850 rebate and said I could try and purchase again with only a $370 rebate. UNACCEPTABLE! Does anyone have a number or email to corporate? I asked for a supervisor when on the phone with the rep and he told me ALL of them were in a “meeting.” I pay far too much to xfinity for this.
XfinityJoshuaG
Official Employee
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331 Messages
11 months ago
@aknomac I am so sorry to hear about that experience but I'd love to help. Was the number you tried to call 1 (888) 936-4968?
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XfinityJoshuaG
Official Employee
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331 Messages
11 months ago
@aknomac Gotcha. Please direct message us with your full name and address for us to look into this, thank you in advance.
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