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1 Message

Saturday, March 4th, 2023 2:10 AM

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Xfinity false advertising about visa gift cards

I switched to xfinity mobile last fall. The xfinity rep at my local store told me if I got other people to switch we could all share data on a by the gig plan and each person would get a $100 visa prepaid gift card. The xfinity sales rep I talked to on the phone confirmed this was true. I got three family members to leave Verizon and join me on the shared data plan and now xfinity tells me we only get one $100 gift card to split among the four of us! Xfinity needs to be accountable for the promises their sales reps are making. This is clearly bait and switch!

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Accepted Solution

Official Employee

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1.9K Messages

2 years ago

Hello @user_0d5738.

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

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