Xfinity [Edited]

Me and my wife added two lines of phones to our new account. The current promotion at the time was one year free for one line, and the second line was $20.

In total for one year, our phone bill would have been $20 a month.

When setting up The mobile service. Xfinity placed the mobile numbers on an old account. Therefore, our service got cut off because we didn’t pay the bill. Because we didn’t know the bill was on the incorrect account.

We manage to pay off the balance and the Xfinity team ensured Us that they could merge our accounts and get us our promotion back.

We successfully merge the mobile lines onto the existing Wi-Fi account. Then Xfinity would no longer honor the promotion of $20 a month. Instead, our bill was $65 a month for that first year.

After speaking with multiple supervisors, both in store and over the phone, nobody was willing to help. This was Xfinity’s mistake from the beginning by putting the phones on the wrong account and then ensuring us we would get our same deal if we transferred them.

I visited our local store 12 different times, and Had at least 20 different phone calls to try to get this resolved. Nobody was willing to help and often times I was hung up on while maintaining a polite etiquette.

The absolute worst customer experience I’ve ever had in my entire life. Could not recommend a company less. If we would have known combining, the lines would lose our deal we would’ve simply logged into two accounts separately to pay the bill.

[Edited: "Solicitation"]