Xfinity didn't receive/process trade in?

Hi I sent in my old phone using xfinity's prepaid label. The tracking shows it was received at the Xfinity address but it's not being marked as shipped or received... This is $800 on the line, what gives??

Responses

XfinityAlyssaA

Official Employee

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1.7K Messages

1 year ago

Good evening @user_c86c03 and thank you for reaching out on our Community Forums page regarding your mobile return concerns. With the price of the phone, I completely understand where your concerns are coming from! Have you tried calling or texting 888-936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?

Text Message: 888-936-4968
Phone: 888-936-4968
Chat: xfinity.com/xfinityassistant/?channel=xMobile

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user_c86c03

2 Messages

1 year ago

I will say I did text customer service and the next day my phone was marked as received and accepted and the credit will be applied!

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XfinityAdrienne

Official Employee

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911 Messages

Awesome, @user_c86c03! We are happy everything is resolved with returning your device, and your credit. Please let us know if you have any further questions/concerns, we are here to help anytime! Have a wonderful rest of your day!

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1 year ago

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user_c86c03

Xfinity didn't receive/process trade in?

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