Xfinity Device Double Billing for 9+ Months – No Resolution

For more than 9 months, I’ve been billed twice for the same device. I’ve called Xfinity customer support multiple times, and every single time they admit it’s an error and promise a refund solution that never happens.

Despite their promises, I have never been reimbursed. Each time I call, I have to re-explain the entire issue from the beginning, as if no record exists of my prior calls. At this point, I’ve spent approximately 14 hours on the phone with Xfinity across different calls, and the issue still isn’t resolved.

Right now, it feels like Xfinity is deliberately taking money from me without fixing the problem. If this continues, I will have no choice but to pursue legal action to stop Xfinity from what I consider outright theft.

Has anyone else experienced this kind of treatment? What steps did you take to finally get it resolved?