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user_mmhq8r
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Tuesday, October 17th, 2023 2:34 AM

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Xfinity detected $1000 dollars returned iPhone 15 pro saying functional issue

Xfinity charged full amount on my returned iPhone 15 pro by saying functional issue on my phone . I did not even use for it one day . It was completely fine  with out any issue .

Please do the needful.

xfinity account number : [Edited: "Personal Information"]

Question

 • 

Updated 

11 months ago

 • Edited

119

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XfinityChelseaB

Official Employee

 • 

1.1K Messages

11 months ago

Hello @user_mmhq8r, Thanks so much for taking a moment out of your day to leave a post on our community forum. We're not able to access your Xfinity Mobile account here but our Xfinity Mobile Team are experts at what they do, and I know they can get this resolved for you. You can reach our Xfinity Mobile Team with a call, text message, or via chat. Call or Text: 1 (888) 936-4968 or [Chat with a Specialist](https://www.xfinity.com/xfinityassistant/?channel=xMobile)

2

0

user_g3ql1s

6 Messages

11 months ago

Exactly same for me! They just emailed us saying phone was functional damage and put the charge on us without providing any proof. How can this kind of scam be allowed to happen? 

6

thehyphyfj

6 Messages

They've done the same to me and others and deleted our comments on here. They also pulled the functional damage card on my return, but conveniently have no proof or images or documentation after spending hours on the phone with them.

11 months ago

user_up9xzh

17 Messages

I got the same issue today as well, It is unbelievable, this is totally not right for a company like this. I'm moving out of Xfinity and telling my friends/Family never use this scam 

11 months ago

user_9b8qr0

3 Messages

They did the same thing to me yesterday. 

11 months ago

0

user_po4rx1

7 Messages

11 months ago

Have you solved the issue? I am facing exactly the same issue. I got $785 charged after returning the iPhone 15. I am their customer for a long time. This is frustrating 

2

0

user_9b8qr0

3 Messages

I opened up a case with xfinity support this morning which wasn’t that helpful. So I wrote a compliant on FCC website about them as FCC can take this issue higher against xfinity. When I see these charges hit my credit card, I will call my credit card to reject the charges since this situation is so unethical. 

11 months ago

0

user_up9xzh

17 Messages

There will be no help. You will be paying the amount you owe them or they will cut your service. This is terrible, and this is truly robbing from customers. I will no longer using any Xfinity service 

11 months ago

0

user_9b8qr0

3 Messages

11 months ago

This happened to me. What did you end up doing? 

4

0

user_po4rx1

7 Messages

@miker1978​ did you get the refund though?

11 months ago

0

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