Xfinity Customer service is getting careless

I got a 15 in December for the wife, I got her 13, the daughter got my 11, you would think the number transfer would have been simple, naaa, I owe 600 dollars now, why, because some idiot that set up my iPhone 13 put 2 numbers on my phone, one line I have had  forever, and a number I didn’t want, ask for, or mean to use, I had 2 lines unlimited, and they think I used 0 gigs of data on my number with unlimited, and 20 on the number without unlimited of course, which I didn’t know until I got my [Edited: Language] bill, you would think after 6 years of being a customer I would be treated well, naaa, they offered me 150.00 off their mistake. I’m just done, these reps act like xfinity is the only phone company out there, and I have bought 4 iPhones from the [Edited: Language]. And I don’t care if y’all can see my number, the sh!t shut off anyway.

[Edited: Personal Information in Photo]