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SheGeek
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Sunday, November 14th, 2021 8:31 PM

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Xfinity cell service not compatible with Amazon devices!

Just changed from Verizon to Xfinity cell service.

I often forget what room I left my cell phone in and ask Alexa to call it (locate it). 

I can hear what sounds like Alexa calling and voicemail picking up but the phone doesn't actually receive the call.

My house is quite fun with Alexa gadgets and if xfinity service (the tech assured me that I would be accessing Verizon towers with my unlocked CDMA cell phone) and I saw a 3 month old thread regarding the same issue which the Xfinity Rep kept telling people to consult Amazon. It's not an Amazon issue!  Everything else works fine and the only change I made was the cell service.

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3 years ago

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XfinityBrie

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671 Messages

3 years ago

Hey there @SheGeek

 

For all Xfinity Mobile related questions, we'd recommend reaching out to Xfinity Mobile directly:

 

That said--I did just give this a try on my Gen 2 Echo Dot with an iPhone 12 Pro Max, and it did ring through, just went to my voicemail directly because I have Unknown Caller blocking active (too many spam calls). Out of curiosity, what is the make/model of the phone and which Amazon Alexa model are you using?

(edited)

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SheGeek

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3 Messages

@XfinityBrie. It is an unlocked Samsung Note 9.

3 years ago

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XfinityBrie

Administrator

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671 Messages

@SheGeek Gotcha, this is definitely a strange one. Something among the three services isn't communicating with the other--seems like the Alexa is set-up for calling, and I was able to get it to work on my roommates Android phone earlier as well.

 

A bit of a longshot, but could you try having Alexa call a different number and confirming if that rings through? That'd be my next step before submitting a repair case to Xfinity Mobile.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

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SheGeek

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3 Messages

I found the answer!  By default, Xfinity cell service enables spam protection and blocking caller ID making the phone appear to Alexa as a telemarketer. You can either disable this setting or the better choice is to add yourself as a contact in the Alexa app.

3 years ago

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XfinityChelseaB

Official Employee

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1.6K Messages

@SheGeek! That's awesome to hear! Thank you for sharing your resolution, so others can find the answer here! If you need help with anything else, please feel free to make another post and someone from our team or the community will be more than happy to help! I hope you have a great rest of your evening and stay safe! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

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