Visitor
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1 Message
Xfinity Cell Service Dropping Randomly
Hi everyone, I have a iphone X and recently switched to Xfinity. Ever since I switched, my cell service will randomly drop to zero bars. This happens without a pattern. I could be sitting at my desk at home in the same place and one minute I will have 4 bars and the next minute I will have zero bars. The only way to get it back it to turn my cell phone off and on again. It happens about once a day. When this happens, I still have wifi and am still able to use the internet on my phone. I am also still able to call or text with other people who have iphone but I can not call or text with anyone who does not have an iphone when this happens. Software has been updated to most recent and wifi calling is always on. Any ideas of how to fix this?
XfinityRay
Official Employee
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2.7K Messages
4 years ago
Hello, @user_0a4974. Thank you for your question regarding your iPhone X. That is not the experience that we want you to have and appreciate the steps you took to resolve this. Our fantastic Xfinity Mobile team will be able to get this resolved. They can be called or texted at (888) 936-4968. Please let us know if you need any additional assistance, we are happy to help.
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user_2bc3bd
Visitor
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1 Message
4 years ago
I tried calling the (888) 936-4968 number provided for the "fantastic Xfinity Mobile team" and spent 15 minutes going in circles with the automated system, accomplishing nothing. I'm still having this same random mobile service drop issue multiple times a day with my Samsung A 50 phone.
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DaveO3
Problem Solver
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772 Messages
4 years ago
I have a couple of comments or suggestions:
1.) Instead of turning your iPhone X on and off, you should be able to open Control Center (Swipe down from top right corner) and toggle airplane mode on and off. Much quicker way to reconnect to cellular tower.
2.) It appears that you may not really have XM WiFi Calling activated or working even though your phone settings may show that it is enabled? To check this, turn on Airplane Mode to turn off cellular connection, and your phone should then show “XM WiFi” rather than “Xfinity Mobile”. If your phone does not show XM WiFi then you need to re-enable it by turning Airplane mode off, then go to WiFi Calling in your cellular settings and toggle it off, then back on and maybe resetting your e911 address etc. Then, toggle airplane mode on again to check if it is working. WiFi Calling requires a fairly strong and consistent internet connection through your WiFi router and your modem. Unfortunately the number of WiFi bars shown on your phone relate more to how close you are to your router than how good and solid your internet connection is.
3.) You are not going to be able to fix your nearby Verizon cell tower, but you can fix or upgrade your WiFi router to at least WiFi 5 or 6 (ac or ax).
4.) Note: Apple iMessage and FaceTime are not WiFi Calling, though they will use WiFi or cellular networks.
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user_f697e1
Visitor
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1 Message
4 years ago
Having the same issue. Were you able to resolve? My signal goes from full bars to no service, to 3G randomly. I have a Pixel 4xl, my wife has iPhone 12 max pro. Both phones doing same thing at different times. My work cell is an iPhone 10 on Verizon with zero issues, steady at 3 bars.
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bambekar
Visitor
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1 Message
4 years ago
This is a known problem irrespective of iPhone or other devices. I have been having this issue from last 1 year and in spite of reaching all the Xfinity support numbers, they refuse to accept the problem and get this addressed. Looks like Verizon who is the main service provider for Xfinity does not want to resolve because of either pricing or some business reasons. On the other hand Comcast makes excuses of not heard about this problem etc. and giving stupid reasons to correct it. Real reason is Comcast loses money on Xfinity mobile and does not want to address it.
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sheryltoo66
Contributor
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57 Messages
4 years ago
Apparently I'm having the same problem. I only have 1 bar of cellular service when I'm home and people don't hear me when I answer so they don't think I've answered. My husband has the same problem. He has an iphone and I have a Samsung phone.
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badmashnick
Visitor
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1 Message
4 years ago
I'm having the same issue as well. My son's phone is an iPhone X and this happens frequently to him - full bars to no bars. I have an iPhone 11Pro and this doesn't happen to me. We've reset the network settings and it helped for a few days but the problem now persists. Quite frustrating.
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user_6db12b
Visitor
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1 Message
4 years ago
I only have 1 bar of cellular service when I'm home and people don't hear me when I answer so they don't think I've answered
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sheryltoo66
Contributor
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57 Messages
4 years ago
I too was having a problem with getting calls at home but have been having much better luck after turning on WiFi calling.
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user_e3ac12
Visitor
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1 Message
4 years ago
I am having the same problem with an iPhone X. I've verified the Wifi calling settings, but the cellular service will not reconnect unless I toggle the airplane mode. After this, the cell connection lasts for a short time but again drops. I switched from AT&T yesterday and never had this problem on the same phone.
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user_df52aa
Visitor
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1 Message
4 years ago
It’s definitely a xfinity issue. Today I’ve have multiple calls dropped since 6am. The last one gave me a voice error message before dropping the call. Frustrating when speaking to clients. I recently became a customer, now regretting my decision.
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