New Poster
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1 Message
Xfinity Cell phone not ringing, going to voicemail
This started happening to me about 10 days ago. I have been using my new Samsung Note 10 phone for 4-5 months, receiving calls OK, and had done nothing to change any settings. I tried anything I could think of, including turning the phone off and on, and then called Comcast. The young lady who I finally got to talk to was super nice and helpful. Suggested putting the phone on airplabe mode for a couple of minutes. That did not solve the problem. Then she said reset the network (in settings), that always works. And it did. But my problem is that it is happening again and again. It happened aagin today, and this time it was fixed by turning the phone off and back on. Obviously this is a Comcast network problem, because I'd changed nothing on my phone. I just hope that Comcast will take a serious look and fix it. It is quite inconvenient
BarryNVa
Regular Visitor
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4 Messages
5 years ago
Check to see if you have slipped into DO NOT Disturb mode or a scheduled Do NOT Disturb event. That is what happens when you are in Do Not Disturb.... calls do not ring and go to voice mail.
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user_df76db
Visitor
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4 Messages
4 years ago
My iPhone 11 is not ringing when I get calls it goes straight to voicemail. I can call out but no one can call me.
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user_df76db
Visitor
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4 Messages
4 years ago
This is also happening to me. The issue is on Comcast’s end and seems to be going on for years!
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user_df76db
Visitor
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4 Messages
4 years ago
I’ve updated my phone
I have reset the modem
i didn’t not block anyone
I did not accidentally put my phone on do not disturb
my phone is not on airplane mode
I have placed my phone on airplane and then took it off
I have turned my phone on and off
I am not the problem... when will Comcast fix this.
I read that Comcast has to reactivate the phine! Is this correct.
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user_df76db
Visitor
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4 Messages
4 years ago
MY PHONE WILL NOT RING but I can call out.
1. I’ve updated my phone
2. I have reset the modem
3. I didn’t not block anyone
4. I did not accidentally put my phone on do not disturb
5. my phone is not on airplane mode
6. I have placed my phone on airplane and then took it off
7. I have turned my phone on and off
I am not the problem... when will Comcast fix this??
I read that Comcast has to reactivate the phone ! Is this correct?????
anyone???
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tracie68_
New Poster
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5 Messages
3 years ago
Mine does that too. People are complaining that I'm not answering the phone, I'm not getting calls from work when I'm on call and am supposed to answer, and to top it off I don't get notifications of voicemails. Very frustrating
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user_2eee71
Visitor
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1 Message
3 years ago
So no response means Xfinity doesn’t care?? I’m having the same issue. Started today. I hate calling anyone at Xfinity so I’ll have to go in to the store if I can’t get it to work.
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DaveO3
Problem Solver
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755 Messages
3 years ago
We solved the problem for my brother yesterday. He has a cellular Apple Watch that was causing the problem, but for others the problem could be with other Bluetooth phone connections to your car or other devices.
His solution was:
1.) Power off Apple Watch
2.) Power phone off and on after turning off Bluetooth and WiFi
3.) Test phone, and if ok, turn Bluetooth and WiFi back on
4.) Power on Apple Watch
Also, it is important to know that if your phone happens to be using 3G cellular data instead of LTE or WiFi, incoming calls are likely to go to voicemail. The older Verizon network did not allow simultaneous voice and data!
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user_0c125f
Visitor
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1 Message
3 years ago
Same thing keeps happening to me. Never happened on Verizon. I have a cellular watch also.
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user_4d9689
Visitor
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1 Message
3 years ago
I am having the same problem. I have been on the phone with advanced tech support for 90 minutes with no resolution. How can there be this many people with the same issue and Xfinity Mobile can't come up with a solution. I'm now being told that they are escalating with the "line provider" and they won't have any kind of resolution for a minimum of 24 to 48 hours. I use this phone for work and need to answer phone calls. This can appear that i'm not available and will cause serious issues with my accounts. COME ON XFINITY!
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user_e3beb8
Visitor
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3 Messages
3 years ago
This is also happening to my wife and my iphone 12, Very frustrating, someday every call works perfect and somedays no one could reach me by voice. Text message and internet works fine everyday.
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Maxtin
Frequent Visitor
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13 Messages
3 years ago
It’s happening to me and my wife as well . I have already changed the sim once and somehow feel it’s connected to our Apple Watch cellular service
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