Xfinity call guard not working [Edit]

I have upgraded my plan the three phones on my account. Two of the work. One does not, mine, [Edited: "Personal Information"]. I have reinstalled it, cleared cache, cleared data, reinstalled it. Nothing works. What is my next move to activate this feature on my phone.

[Edited: "Personal Information"]

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user_mtux2n

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3 Messages

22 days ago

I have installed the app twice.

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XfinityQuemekia

Official Employee

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1.1K Messages

Hi there @user_mtux2n, thanks for taking the time to reach out! It sounds like you’ve already done a lot by reinstalling the app and clearing the data, I’m sorry it’s still giving you trouble!

Call Guard is specifically included for lines on Premium Unlimited or Mobile Plus. Have you double-checked that your specific line was moved to one of those tiers along with the others?

If the line has been upgraded, sometimes the phone needs to refresh its connection to the network to see new features. You can do this in your phone's settings (just keep in mind this will clear your saved Wi-Fi passwords) under network reset.

Let me know if this helps.

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20 days ago

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user_mtux2n

Visitor

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3 Messages

20 days ago

No, the Call guard will not activate on my phone. It shows that I have the correct internet program. It's successfully installed on my other two phone numbers.

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XfinityThomasC

Official Employee

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3.4K Messages

To assist further @user_mtux2n

Could you please send our team a direct message with your full name and full address? To send a direct message:

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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20 days ago

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user_mtux2n

Xfinity call guard not working [Edit]

user_mtux2n

XfinityQuemekia

user_mtux2n

XfinityThomasC

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