3 Messages
Xfinity Buy one get one free promotion disappeared in 6 months
I purchased a new Xfinity connection in December 2024 under a "Buy One Get One Free" (BOGO) promotion, but I have noticed two issues upon reviewing my past bills:
I have only been receiving a $20 discount each month instead of the expected $30.
The promotional discount ended after 6 months, whereas my understanding was that it should have continued for 12 months.
Is this common?
XfinityDena
Official Employee
•
4.5K Messages
10 months ago
@user_auk2d8
I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
1
0
user_vq4fhe
Visitor
•
2 Messages
8 months ago
What is the answer. I have the same question/situation
0
0
user_vq4fhe
Visitor
•
2 Messages
8 months ago
I have the same problem and question. What was the answer?
1
0