Visitor
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1 Message
Xfinity “assistant” says phone is not compatible when I try to add a line to my plan
So a few months I upgraded from an iPhone SE 2020 in which I service on through XM to an iPhone 13 pro. Now I have a family member that needs a phone asap and I offered to add a line to my plan using my old SE but for whatever reason xfinity “assistant” says the phone isn’t compatible and idk why. It literally still says xfinity mobile at the top of the screen. This is so irritating it’s unreal. Someone help
CCStephanieK
Problem Solver
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909 Messages
3 years ago
Hello, and thank you for reaching out regarding the compatibility of the iPhone SE you used previously with us. The iPhone SE model is showing on our compatible list; However, there may be an issue in our system with it already being associated with another line and not being removed fully from the backend. I would recommend reaching out to our Mobile Support team to see if there's a way to get it added to the account manually on our end and confirm compatibility. Our Mobile Team may be reached at 1 (888) 936-4968.
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