Skip to main content

  • Home

  • Getting Started

    • Offers

U
user_gnk25y
1st Topic

2 Messages

Thursday, October 12th, 2023 5:37 PM

Closed

Xfinity App Can't PAY BILL

The xfinity app, website and link they send to your phone all DO NOT WORK. How am I supposed to pay my bill since you can't talk to agent.

Question

 • 

Updated 

11 months ago

41

1

0

Was this helpful?

XfinityThomasD

Official Employee

 • 

867 Messages

11 months ago

@user_gnk25y Are you able to use this link to make a payment after signing into your account?

2

0

user_gnk25y

2 Messages

@XfinityThomasD​ Hi. No it says Restricted Access- go back to My Account and then if you do that and try to go to pay my bill same thing happens. Had to go to a store and pay in person (didn't have time to wait to talk to anyone). This is very frustrating. If you use the link that they send when you call that one says their is a problem with the webpage and you get an error message.

11 months ago

0

XfinityThomasD

Official Employee

 • 

867 Messages

I appreciate you giving it a shot! Have you tried clearing the cache and cookies for your web browser by chance? That usually helps to give a "reset" to the website and a fresh login.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

0

forum icon

New to the Community?

Start Here