Visitor
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2 Messages
Xfinity agent deleted my eSIM
Hi, my name is [Edited: "Personal Information"]. I’ve had no mobile service on my line ([Edited: "Personal Information"]) since July 29, the day I arrived in Puerto Rico, where I will be staying until August 20.
An Xfinity agent deleted my eSIM and I’ve been fully disconnected—no calls, texts, or data.
I submitted a formal email complaint but received no follow-up.
I’m requesting:
- A case ID
- Immediate restoration of service
- Waiver of all charges during the outage period (from July 29)
XfinityThomasB
Official Employee
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2.2K Messages
4 days ago
user_si8zee
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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