That is very strange indeed @user_d7y5dj. I would be happy to look further into that for you from here. Could you send me a direct message with the full name and complete address for your service?
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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DreamSayerZ
Problem Solver
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1.1K Messages
2 years ago
@user_d7y5dj Here is the direct link. You use your same login credentials as Xfinity. https://www.xfinity.com › mobile › my-account
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XfinityTommy
Official Employee
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3K Messages
2 years ago
Hmm, can you confirm how you are logging in? Are you tying to log in using the website or app?
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