Hello there! Thank you for reaching out to our Xfinity Support Team, and bringing this concern to our attention. I appreciate you taking time out of your day and want to ensure you're able to get in touch with an awesome Xfinity Mobile expert to help you assist and get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account-specific requests over this platform. Have you tried calling or texting 888-936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?
ccRuben
Retired Employee
•
729 Messages
1 year ago
Hello there! Thank you for reaching out to our Xfinity Support Team, and bringing this concern to our attention. I appreciate you taking time out of your day and want to ensure you're able to get in touch with an awesome Xfinity Mobile expert to help you assist and get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account-specific requests over this platform. Have you tried calling or texting 888-936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?
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