1 Message
Wrong charge
Charged 31 $ for Mobile Service on 9/29. I didn’t have mobile until today, 10/9. Why was I charged ?
1 Message
Charged 31 $ for Mobile Service on 9/29. I didn’t have mobile until today, 10/9. Why was I charged ?
EG
Expert
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106K Messages
1 year ago
The concern is not "Xfinity App" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinitySara
Official Employee
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1.2K Messages
1 year ago
Hey there, @user_rb9h5i! Thank you for reaching out. While our team can help with a wide variety of concerns, due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform -- this includes billing, sales, device questions, etc. For all Xfinity Mobile related questions please contact Xfinity Mobile by calling or texting 1 (888) 936-4968 or reaching out to our Secure Online Chat. If you have already reached out to Xfinity Mobile regarding your concerns, and they are still unresolved, our team can help facilitate communication with the appropriate team. Let us know if this helps!
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