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chuck8027
1st Topic

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6 Messages

Tuesday, September 6th, 2022 4:05 AM

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Wrong caller ID name is showing on my outgoing calls

I recently ported a number from Verizon to a new xfinity mobile..  The caller ID being sent is wrong, it is not my name and apparently some type of business.  This is going to cause people to not take my calls thinking it is spam.  I am told that since xfinity is an MVNO with Verizon, that the caller ID name will display as "Wireless Caller".  I could live with that but not with a wrong business name.  I have spent many hours on the phone after finally getting a person on the line who had to escalate the matter a couple of times and assured me it was being fixed and that she would call me back.  Never heard back. Still sending the wrong name! How do we fix this so the wrong caller ID is not sent on my outgoing calls!  Thanks.

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Updated 

3 years ago

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kms5542

Visitor

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1 Message

3 years ago

I am having the same issue. I switched to comcast over 2 years ago. I used to be on my mom's plan with Verizon. My caller ID was showing my name until about a few weeks ago. In my settings on my iphone, I have no way of changing my caller ID.  

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chuck8027

Visitor

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6 Messages

It is impossible to get a human on the line for support.  Endless loops on the AI robot and useless chats that ultimately say to call the support number 888-936-4968 to once again start the loop with the robot.  Cannot get a human on the line.  

3 years ago

0

XfinityChristy

Official Employee

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2K Messages

Hello and thanks for taking the time to reach out to us on our Forums page. We appreciate you, and it's upsetting to hear about the frustration and inconvenience we have caused you around this caller ID concern. Please review this link https://comca.st/3fF0bOH., which lists all the features included with our Xfinity Mobile service.

 

Xfinity Mobile support on social media is currently limited, and we only have access to help with general questions about pricing, service offers, and basic troubleshooting available on https://comca.st/3GTjksc. For the best assistance, please contact our Xfinity Mobile support center through any of the following methods: 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

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user_e63e1a

Visitor

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1 Message

3 years ago

I am having the same problem for over 3 months. Have been in contact several times on line and 3 times I actually went to the store for help.  Each time I was ultimately transferred to mobile when on line or the store contacted mobile department to handle problem.  All times I was told that problem was solved and I was told change would be in effect within 30 minutes the last time.  Prior attempts the time frame was anywhere from 24 hours to 5 weeks.  Yesterday was my last attempt and still not corrected.  I ave spent hours on the phone or sitting at the store to no avail. Sorry I have no suggestions for you.  After being a customer of Comcast for almost 50 years I really think I have had it.

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XfinityBenjaminM

Official Employee

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2K Messages

@user_e63e1a Hello! We are very sorry to hear that you are not having a good experience with us. If you do need assistance with something related to Xfinity Mobile, we will need you to contact them directly to make sure you get the assistance you need. You can contact them by using either of these methods:

 

Phone - (888) 936-4968
Chat - https://comca.st/3RYJS0J

 

They will be your best bet in getting everything resolved.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

DaveO3

Problem Solver

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772 Messages

3 years ago

Here is a link that might help you correct your CNAM:

https://www.truecnam.com/truespam_scores

Please let us know if you are successful with this or another method? I have posted this before but did not hear back from anyone whether it is useful or not. 

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