Wrong account info

Xfinity refuses to update the correct credit card info on my account even after verifying with me bank that the info is wrong. They refuse to fix it

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Official Employee

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2.7K Messages

3 hours ago

@user_y3h8qv Thanks for reaching out to our team for help with your card information. You're in the right place for help.

While we can not update your payment method I have the steps for you to take to update it.

Sign in to your account.

You can use the free Xfinity App or our famous website at https://www.xfinity.com/overview

Scroll to Bill Settings and select Payment methods.

Tap Account.

Select Bill details.

Tap Bill settings.

Select Payment method. Choose to add, edit, or remove a payment method.

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