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user_240c4c
1st Topic

Visitor

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10 Messages

Monday, December 8th, 2025 1:49 AM

Worst Service Provider .For Basic Support also we need struggle a lot

Raised a Ticket ECM0018099991.Went to Store No Support .Reached to 30 to 40 Customer care people but  no help.

If they can't help simply disconnecting the calls .Worst Serive Provider & Serice

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Updated 

27 days ago

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XfinityVictor

Official Employee

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1.9K Messages

30 days ago

 

user_240c4c Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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user_240c4c

Visitor

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10 Messages

Problem is i am not able to login to my online Account..

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28 days ago

0

XfinityVictor

Official Employee

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1.9K Messages

I am sorry we would need you to DM in order to avoid sharing account information in a public platform. Have you reached out to our phone agents yet?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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28 days ago

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user_240c4c

Visitor

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10 Messages

Irached 30+ agents as of today ,even visited Store.no help

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27 days ago

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XfinityJoe

Official Employee

 • 

1.1K Messages

@user_240c4c

Please send us a DM with your full name and address to Xfinity Support. 
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

 

See https://comca.st/3kYXwkR for an example

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

27 days ago

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